Our UK orders are shipped through Royal Mail Tracked 24, £5.
All international orders are shipped through Royal Mail, £15.
Please allow one working day for your order to be dispatched. All orders placed over the weekend will be dispatched on the Monday.
When placing an order outside of the UK, your parcel may be subject to import duties and taxes. These additional charges are the responsibility of the customer.
Please also note that we do not offer free exchanges on international orders.
Unfortunately, in light of the UK leaving the European Union and the challenges that we now face, we have faced some delays with shipments within the EU. As noted above, your parcel may also be subject to import duties and taxes, these charges are the responsibility of the customer.
If you are placing an order from the EU, we will be able refund you the UK VAT charged on your order. Please do get in touch at email@example.com and we can organise this for you.
We hope you are delighted with your HONNA purchase. However, if you would like a refund, or you wish to exchange your order, please do return your item to us within 14 days of receiving the order. Please do send your item(s) with the completed returns form to:
We do recommend you obtain proof of postage when sending back your order. Providing the item is unworn and the original tags remain attached, once we have received the return, we will process the refund or UK exchange. Please note we do not offer free returns and shipping costs will not be refunded unless the item is faulty.